01
Possible 90-day leading indicator
- Lead time of one defined transaction
- Failure or rework rate
- Effort per delivery or support case
Lever 04 · Delivery
Where do time and cost arise in your delivery process?
We measure one limited workflow and change the constraint that affects cost to serve or gross margin.
Discuss where to startThirty minutes. Bring the starting point, most important number and suspected constraint. We assess whether an audit or 90-day scope makes sense.
Signs of rising delivery costs
- Customer-specific work grows faster than reusable product performance.
- Waiting time and rework are not measured separately.
- AI tools are introduced without a defined process and baseline.
- Gross margin is reported but not traced to process constraints.
Measurement logic
Define the workflow before introducing technology
The transaction receives a clear start, end and data source. We then change one constraint. AI enters the scope only when it can support this workflow measurably.
02
Economic target metric
- Exactly one of cost to serve or gross margin
- Rule of 40 remains context and is not a project target
Limited implementation
What a 90-day scope puts into operation
The scope covers one process or product area. A company-wide architecture or tool redesign is planned separately.
Deliverables
- Process boundary, baseline and data sources
- Named constraint and testable cause hypothesis
- Changed workflow with clear roles
- Leading indicator and economic target metric
- Documentation and handover to the accountable team
What we need from you
- Access to process, time and cost data
- Available people from product, engineering, service or operations
- One clearly limited workflow
- Weekly decisions inside the scope
Limits of influence
- No guarantee of gross margin or cost-to-serve outcomes
- No complete architecture, code or security audit
- No parallel redesign of several delivery areas
Methods behind the work
Constraint Detection
Prioritizes the point where waiting, rework or cost limits throughput.
Review the method →Five Layer Checklist
Reviews the constraint across process, system, data, role and measurement.
Review the method →DORA Metrics
Gives software teams a shared language for delivery flow and stability.
Review the method →Common questions
Is AI always part of the solution?
No. AI is used only when the workflow is defined and its contribution can be measured.
Is this a code audit?
No. The 90-day lever changes one delivery process. A full code or architecture audit needs a separate scope.
How is gross margin attributed?
We limit the product or service area and document the cost logic used.
Which delivery process affects your margin?
We review the process boundary, data and possible target to determine whether an audit or limited scope fits.
Discuss where to startThirty minutes. Bring the starting point, most important number and suspected constraint. We assess whether an audit or 90-day scope makes sense.
No engagement is agreed during the call. A possible scope states investment, ownership, measurement and acceptance in writing.